> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kicks.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Troubleshooting guide for KicksDB

If you experience any issues with our APIs that are not covered by this page, please join our Discord server and ask for help or open a ticket in the `#tickets` channel.

## I'm getting a 401 error

Possible reasons:

* Your API key is invalid.
* You used all your monthly quota.
* Your trial period or subscription has expired and couldn't be renewed.

## The prices does not match the product page

Possible reasons:

* You're using the wrong market or currency.
* KicksDB has a latency of a few hours, the prices might not be updated yet.
* **StockX only**: There is a bug in StockX website, the "region selector" is not working as expected and might still apply your IP location or account's saved address as the market.

## I cannot find a product

Possible reasons:

* The product is new and wasn't indexed yet by KicksDB.
* **Unified API only**: The product couldn't be matched to any product in other platforms.

Contact us if the bug persists after 24 hours.